This week The Points Guy launched its annual rating of the best home airlines.
The report scored the main U.S. airlines from January 2021 to December 2021 primarily based on prices and attain, buyer loyalty, reliability, and buyer expertise.
Delta topped the checklist for the fourth yr in a row. And though the opposite airlines like JetBlue and Spirit did not are available first place on the general checklist, they did win titles in classes like reliability, expertise, and value.
Hawaiian Airlines was sixth on the checklist, however topped the rating of best U.S. airlines for reliability. According to The Points Guy report, over 90% of Hawaiian flights arrived on time and did not bump any passengers.
JetBlue was in seventh place however received the best U.S. airline for buyer expertise as a result of it affords complimentary Wi-Fi and seatback TV screens for each passenger.
Spirit Airlines was on the backside of the checklist however received the title of best U.S. airline for price.
“All of the categories are important, but ultimately, we weighted reliability slightly higher than others,” Nick Ewen, director of content material at The Points Guy, instructed CNBC Make It.
“It doesn’t really matter if an airline has a great inflight product, fantastic lounges, or a lucrative frequent flyer program,” he mentioned. If the airline cannot reliably get you (and your baggage) to a vacation spot on time, that may negate any of these different components.”
The best U.S. airline of 2022: Delta
According to The Points Guy report, Delta scored 70.43/100, with the highest scores coming from customer satisfaction, lounges, and involuntary bumps. The only category Delta lacked a high score in was affordability.
“The consistency Delta affords is one of the most important issues. Even although they’ve had some operational challenges over the previous couple of years, these have regularly been remoted incidents, as they usually rating within the prime three,” Ewen said. “It has very well-regarded lounges and strong onboard options, and it regularly scores properly in buyer satisfaction, ancillary charges, and loyalty.”
Southwest landed in second place, with its top-performing categories being bag/change fees, award availability, and customer satisfaction. It was also the top performer in award availability because of its Rapid Rewards program. The lowest-performing areas included timeliness and cancellations.