Amazon is shutting down Amazon Care telehealth service

Amazon is shutting down its telehealth service, Amazon Care, marking a serious retreat by the retail behemoth in its efforts to interrupt into the well being care house.

Amazon will shutter the service after December 31, Amazon Health Services lead Neil Lindsay introduced Wednesday in an organization electronic mail. The firm determined to finish Amazon Care after figuring out it wasn’t “the right long-term solution for our enterprise customers,” Lindsay wrote within the memo, which was beforehand reported by GeekWire.

“This decision wasn’t made lightly and only became clear after many months of careful consideration,” Lindsay mentioned. “Although our enrolled members have loved many aspects of Amazon Care, it is not a complete enough offering for the large enterprise customers we have been targeting, and wasn’t going to work long-term.” 

Even although the service is ending, Amazon gained a deeper understanding of “what’s needed long-term to deliver meaningful health care solutions for enterprise and individual customers” by its rollout of Amazon Care, Lindsay wrote within the memo.

Amazon Care launched in 2019 as a pilot program for workers in and across the firm’s Seattle headquarters. The service gives digital pressing care visits, in addition to free telehealth consults and in-home visits for a payment from nurses for testing and vaccinations.

The service was a number of years within the making. In 2017, Amazon held a secret assembly in Seattle to be taught extra about affected person care that was attended by heavyweights from the well being care trade, CNBC reported. It then employed a small group of medical doctors to begin a pilot clinic for some staff.

In February, the corporate rolled out Amazon Care’s digital choices nationwide for its staff and different corporations, signaling it had higher ambitions for the service.

It’s unclear how a lot traction Amazon Care had gained. Last June, Babak Parviz, a vice chairman engaged on Amazon Care, mentioned Amazon had attracted a number of corporations excited about utilizing the service. Its company prospects embody Hilton, Silicon Labs, TrueBlue and Amazon-owned upscale grocer Whole Foods.

Amazon is sunsetting the service whilst CEO Andy Jassy has dedicated to make inroads within the well being care trade. Last month, Amazon acquired boutique primary-care supplier One Medical for $3.9 billion. It additionally has sought to develop at-home medical diagnostics. And earlier this week, The Wall Street Journal reported Amazon is bidding for dwelling well being companies supplier Signify Health.

Here’s all the memo to staff:

Health Services group,

We are engaged on an necessary, missionary alternative. Our imaginative and prescient is to make it simpler for individuals to entry the well being care services they should get and keep wholesome. We know engaging in this may not be simple or quick, however we consider it issues.

One of the methods we have labored in direction of this imaginative and prescient for the previous a number of years has been with our pressing and first care service providing, Amazon Care. During that point, we have gathered and listened to in depth suggestions from our enterprise prospects and their staff, and advanced the service to constantly enhance the expertise for purchasers. However, regardless of these efforts, we have decided that Amazon Care is not the fitting long-term answer for our enterprise prospects, and have determined that we’ll now not supply Amazon Care after December 31, 2022. 

This determination wasn’t made evenly and solely turned clear after many months of cautious consideration. Although our enrolled members have cherished many elements of Amazon Care, it is not an entire sufficient providing for the massive enterprise prospects we have now been concentrating on, and wasn’t going to work long-term. 

Our work constructing Amazon Care has deepened our understanding of what is wanted long-term to ship significant well being care options for enterprise and particular person prospects. You’ve heard me say it earlier than, however I consider the well being care house is ripe for reinvention, and our efforts to assist enhance the well being care expertise can have an immensely optimistic influence on our high quality of life and well being outcomes. However, none of those causes make this determination any simpler for the groups which have helped to construct Amazon Care, or for the purchasers our Care group serves.

Our precedence proper now is to assist you, whatever the path you’re taking. Many Care staff may have a possibility to affix different components of the Health Services group or different groups at Amazon – which we’ll be discussing with lots of you shortly – and we’ll additionally assist staff searching for roles outdoors of the corporate.

To the Amazon Care and Care Medical groups, thanks for your entire onerous work over these final a number of years. You ought to be very happy with what this group has been in a position to accomplish in a brief time frame. I’m additionally grateful to our members and enterprise prospects for entrusting us with their care; this is not a duty we take evenly. As we take our learnings from Amazon Care, we’ll proceed to invent, be taught from our prospects and trade companions, and maintain ourselves to the best requirements as we additional assist reimagine the way forward for well being care.




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