Plex imposes password reset after hackers steal data for >15 million users

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Streaming media platform Plex on Wednesday mentioned it was hacked by intruders who managed to entry a proprietary database and make off with password data, usernames, and emails belonging to at the least half of its 30 million prospects.

“Yesterday, we discovered suspicious activity on one of our databases,” firm officers wrote in an e mail despatched to prospects. “We immediately began an investigation and it does appear that a third-party was able to access a limited subset of data that includes emails, usernames, and encrypted passwords.”

The e mail mentioned that the passwords had been “hashed and secured in accordance with best practices,” which means the passwords had been cryptographically scrambled in a means that requires attackers to commit extra sources to crack the hashes and revert them again to their plaintext state. TechCrunch reported that the passwords had been hashed utilizing bcrypt, among the many strongest algorithms for defending passwords.

The firm is nonetheless requiring all prospects to reset their passwords. Step-by-step directions are right here. For good measure, the corporate advises signing out of all linked units after the password change after which logging again in.


The e mail additionally mentioned that no fee card particulars had been saved within the database that was accessed and due to this fact aren’t affected by the breach.

Multiple folks reported having hassle logging in to their accounts on Wednesday morning. Security researcher Troy Hunt posted a screenshot of errors he acquired when attempting to log in to his account.

Two Ars staffers mentioned they, too, initially had hassle accessing their accounts however finally succeeded. A 3rd individual linked to Ars reported resetting his password and receiving an e mail from Plex instantly afterward instructing him to as soon as once more reset his password. The e mail despatched him in a loop when he couldn’t log in with the brand new password.

Plex is a significant supplier of media streaming companies that permit users to stream motion pictures and audio, play video games, and entry their very own content material hosted on residence or on-premises media servers. A Plex spokesperson mentioned the corporate has greater than 30 million registered users.

Wednesday’s notification mentioned that firm officers have already uncovered the means the intruders used to realize entry to the database and have mounted it. Engineers proceed to do extra critiques to forestall comparable breaches from occurring once more.


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