Report: 76% of non-IT workers say the pandemic prepared them to take on IT tasks

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ManageEngine commissioned Vanson Bourne to conduct a world research to study the position of IT and the way it will proceed to evolve in the future of work. The report found that everybody throughout the enterprise, not simply IT, has a stake in how know-how is chosen, deployed, configured and used.

Most departments exterior IT — notably high quality management (24%) and finance (21%) — are utilizing synthetic intelligence/machine studying (AI/ML). In addition, 76% in North America agree that their group encourages non-IT workers to develop their very own purposes utilizing low/no-code platforms — the highest of every other area surveyed — with advertising and marketing as the high division creating their very own purposes.

Despite agreeing that non-IT workers are extra educated about IT now than they had been pre-pandemic (76%), enterprise decision-makers imagine {that a} lack of coaching (48%) and primary technical information (47%) are key boundaries for workers when it comes to taking benefit of the applied sciences obtainable.

IT decision-makers (ITDMs) really feel that different departments want extra technical expertise coaching, notably advertising and marketing (52%), finance (45%) and gross sales (43%). This signifies these groups could also be misusing these applied sciences and wish higher assist from IT to course-correct.


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Image supply: ManageEngine.

Decentralization of IT may lead to elevated collaboration and the advantages might outweigh the drawbacks. 74% of ITDMs in North America said that their organizations have already efficiently decentralized their IT construction, the highest of every other area surveyed.

Despite this, practically all ITDMs surveyed (99%) said their group faces challenges in the event that they proceed to decentralize. Their high three issues are centered round sustaining IT safety ranges (56%), sustaining high quality ranges (41%) and the reliability of ongoing assist (37%).

Regardless, decision-makers imagine the significance of IT’s position in the enterprise will grow to be extra acknowledged consequently of decentralization (57%), with 89% agreeing that an IT division’s success is straight correlated with the group’s general success.


Vanson Bourne carried out this international research of 3,300 decision-makers throughout IT and different key enterprise capabilities, with 500 complete throughout the U.S. and Canada.

Read the full report from ManageEngine.

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